Carenet Health, a leader in healthcare engagement, has been named a Major Contender in the Everest Group Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026. Unlike generalist CX providers, Carenet’s expanding portfolio of intelligent, technology-enabled customer experience solutions is purpose-built for healthcare, combining licensed clinical talent, AI-powered engagement technology, and two decades of domain expertise.
The Everest Group Healthcare CXM Intelligent Operations PEAK Matrix® evaluates the world’s leading healthcare CXM service providers on two key dimensions: market impact and delivery capability. The 2026 edition highlights a healthcare CXM market in rapid transformation, driven by AI automation, hyper-personalization, and data-informed member and patient engagement. As payers, providers, and health services companies face mounting pressure to improve consumer experiences while controlling operational costs, the report underscores growing demand for partners that deliver both clinical depth and scalable, AI-powered operations.
Carenet’s Major Contender placement reflects a trajectory of rapid capability expansion across healthcare CXM, payer and provider operations, clinical and care management, and patient and member engagement. Its solutions are designed to optimize efficiency, personalization, and performance across the full member and patient journey — from care navigation and chronic disease management to omnichannel consumer support.
“The future of healthcare engagement is defined by the intersection of technology and operational excellence,” said Dan Shur, Chief Product Officer at Carenet. “By combining technology, advanced analytics, and deep healthcare domain expertise with high-performing global delivery, we enable our clients to move beyond transactional service to truly ‘Intelligent Engagement,’ creating world-class experiences that improve clinical outcomes for the members and patients they serve.”
Carenet brings more than 20 years of experience partnering with more than 400 U.S. healthcare clients. Its global delivery model spans five countries — El Salvador, Trinidad & Tobago, South Africa, and the Philippines, in addition to domestic operations — providing the scale, clinical depth, and operational flexibility clients need to thrive in a rapidly evolving healthcare environment. Carenet’s Intelligent Engagement™ solutions integrate advanced AI and licensed clinical expertise to help healthcare organizations grow revenue, reduce costs, and improve member and patient experiences that drive Star ratings, HEDIS performance, and health outcomes.
This recognition marks Carenet’s second Everest Group PEAK Matrix® placement this year, following its Major Contender designation in the Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026. It builds on a growing record of industry recognition, including the 2025 PEAK Matrix® for Clinical and Care Management Operations Platforms for Payers and the 2024 PEAK Matrix® for Patient and Member Engagement Platforms, together demonstrating Carenet’s breadth of capability across the healthcare value chain.
The full Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026 is available on the Everest Group website: https://www.everestgrp.com/report/egr-2026-53-r-8026/
About Carenet Health
Carenet Health is the partner of choice for America’s leading payers, providers, and health technology and services companies — helping them grow, reduce costs, and make healthcare more accessible, affordable, and effective. For more than 20 years, Carenet has combined AI-powered technology, real-time data insights, clinical expertise, and global talent to drive operational efficiency, superior member and patient experiences, and measurable business and health outcomes at scale. Learn more about how Carenet is Powering the Business of Healthcare at carenethealth.com.
About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. Everest Group guides clients through today’s market challenges and strengthens strategies by applying contextualized problem-solving to unique situations across technology, business processes, and sourcing.
Everest Group PEAK Matrix® assessments are research opinions based on Everest Group’s proprietary evaluation framework and do not constitute an endorsement of any service provider. The PEAK Matrix® is a registered trademark of Everest Global, Inc. and is used here in accordance with Everest Group’s published research citation policy.
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